Technology has given us so many things. The life is getting more easier day by day. Google’s virtual assistant can now make phone calls on behalf of you to schedule appointments, make reservations in restaurants and get holiday hours.
The robotic assistant can pretend like a human being to copy natural speech pattern that includes hesitations and affirmations such as “er” and “mmm-hmm” so that it is extremely difficult to distinguish from an actual human phone call.
The unsettling feature, which will be available to the public later this year, is enabled by a technology called Google Duplex, which can carry out “real world” tasks on the phone and the other person will not be able to identify that they are talking to a machine. The assistant refers to the person’s calendar to find a suitable time slot and then notifies the user when an appointment is scheduled.
The Duplex system can also ask a company by calling about hours of operation during a holiday, and then make that information available online with Google so that the volume of similar calls get reduced a business might receive.
“Businesses can operate as they always have. There’s no learning curve or changes to make to benefit from this technology,” the principal engineer, Yaniv Leviathan, and vice-president, engineering, Yossi Matias wrote in a blogpost about the technology.
> Shiuly Rina
